term and conditions
general terms and conditions of sale
The offer and the sale of the products on our website are governed by these general terms and conditions of sale. The products purchased on mason-editions.com are sold directly by MASON EDITIONS SRL with registered office in Italy, Via Per Salvatronda, 17 / a — 31033 Treviso, Iscr. Reg. Imp., CF. and VAT number 04954860260.
All the goods are clearly described with photos and specific dimensions on each product page of our site. We invite every customer to carefully check every information for a correct and safe choice of the article. We work carefully to make the best photos available to the client, but please be aware that sometimes the colours may be slightly different on screen compared to reality.
For any other request contact email@example.com.
Most of the products are in stock and available in our warehouse, others will be specifically produced. The production times of each item are indicated in the paragraph about “order lead time” in our shipping services page.
orders and payments
We accept payments by credit card and bank transfer. In case of direct bank transfer you can refer to the these account details: MASON EDITIONS SRL – BANK: Unicredit Banca – BRANCH: Filiale di Castelfranco Veneto – IBAN: IT70V02008 61563000105299791 – SWIFT/BIC: UNCRITM1A20.
As son as you place an order you will receive a confirmation by e-mail with the details of the order and payment. In case of direct bank transfer, please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.
All prices are in Euro and include Italian VAT but do not include shipping costs.
shipping and returns
Shipping costs are calculated on the volume, weight and distance of the delivery. Shipping costs are not included in the cost of the product, but are calculated at the checkout of the order before the payment phase. If you want to have an idea of shipping costs per country you can consult our shipping services page.
Mason editions can at any time update the prices of items and costs related to shipments. For special delivery or for deliveries outside the European Community, please contact the firstname.lastname@example.org by mail for comparison and real quotation.
The return of the item due to damage or defect is accepted within 15 days from receipt of the goods according to the following conditions and with the signature with reserve upon delivery of the goods.
The complaints must be forward before the installation of the products; moreover, theirs installation excludes the possibility of any disputes or any complaints. This warranty does not allow the customer to demand any compensation from the supplier for damages, direct or indirect, of any nature.
Whatever it is the product you have purchased, we want you to provide you the best service. All our products are insured. The “standard shipping” (as reported in our shipping services page) is always on the street level and the order always travel covered by insurance.
The goods can be delivered to any address specifying the complete data at the time of ordering. The owner does not assumes responsibility for the delay or non-delivery of the goods due to force majeure such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other similar events that prevented, in whole or in part, to execute within the times agreed upon in the contract. The Owner will not be liable to any party or third parties regarding damages, losses and costs incurred as a result of failure to execute the contract for the reasons mentioned above, having the user entitled only to return the price eventually paid.
The user as a consumer who is not satisfied for any reason with the purchase of material products has the right to withdraw from the contract, without any penalty and without specifying the reason within the term of 14 days from the date of delivery of the product.
In order to withdraw from the contract, the user must contact the data controller at the e-mail address email@example.com. The user will be informed of the modalities concerning the return of the product. In case of withdraw, the owner will refund payments received from the user as well as delivery costs without undue delay and, in any case, no later than 14 days from the day on which the user has notified the owner of the intention to withdraw from the contract. The data controller will refund the user in the same payment methods used by the user for the online purchase.
The user must return the products using a carrier of his own choice and at his own expense, without undue delay and in any case within 14 days from the date on which he informed the owner of his decision to withdraw.
The user is responsible for the integrity of the product as long as the same asset is in its possession and must take all appropriate measures to preserve the product and do everything possible to ensure that the product is returned in the best possible conditions, including the original packaging not damaged, instruction manuals, accessories, any separate items and any other components. The product must not have been subjected to manipulation other than that necessary to establish the nature, characteristics and functioning of the product.
The owner will not consider refund requests in the event that the returned product is malfunctioning due to improper use, negligence, damage or physical, aesthetic or superficial alterations, tampering or improper maintenance or wear and tear.
You have the right to cancel the contract within 14 days of delivery of the order. In particular, the withdrawal period expires after 14 days from the day on which you (or a third party designated by you) acquires physical possession of the assets.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an explicit declaration, no later than the terms indicated above, via email to firstname.lastname@example.org.
Please return the goods to the address you will be notified when responding to your request for return addressed to the above mentioned mailbox email@example.com, without undue delay and in any case within 14 days from the date on which there the withdrawal from this contract will be communicated. The direct costs of returning the goods will be your responsibility.
The returned goods must be returned to resale.
If you withdraw from the contract you will received all the amount you paid to us. The refund will be made no later than 14 days from the date on which we will be informed of the decision by your part to terminate this contract. The term will be considered respected only if the goods they will be returned within the terms indicated above and without any modified by their original delivery status.
The user can withdraw using the following format, which must be sent completed in its entirety to the email address customerservice@mason-editons, before the end of the withdrawal period:
With this format I communicate the withdrawal from the sales contract regarding the following goods / services:
Order number: …………………………….
Ordered on: ……………………………………
Name and surname: ……………..
E—mail associated with the account from which the order was placed: ……………………………………….
Mason editions also declares that it does not accept returns of products made upon reservation.